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FAQ

Below we have gathered the most frequently asked questions. If you do not find the answer to your question, you are always welcome to contact us through the contact formula, which you can find by clicking here.

You should investigate the following:
  • The pellet tank may be empty
  • The bottom auger may be stuck
  • The fuse may be blown
  • The motor is defect
  • The bushing may be worn out, so that the bottom auger turns at an angle
You should try the following:
  • You should check the pellet tank
  • You should see if the bottom auger is moving
  • You should check the bushings
  • You should check the fuse in the pellet stove
Some spare parts you are missing, may include the following:
  • Gear motor
  • Fuse
  • bushings
You should investigate the following:
  • Whether the burn pots placement is wrong
  • Whether there are slagging tendencies, in the burnpot, due to bad quality pellets.
  • Whether the pellet stove is clean, from the exhaust pipe to the chimney.
You should try the following:
  • You should check if the stove’s glass is tightly sealed
  • You should check if the igniter is heating correctly in the burn pot
  • You should check if the if the pellets turn black where the igniter is located in the burn pot
  • You should check if the burn pot placement is wrong
  • You should clean the pellet stove, from the exhaust pipe to the chimney. You should especially ensure that you clean from combustion chamber to the smoke extractor, with a cleaning brush
  • Rinse the burn pot
Some spare parts you are missing, may include the following:
  • Igniter
  • Cleaning brush
  • Glass cord
You should investigate the following:
  • Whether the smoke extractor is stuck, possibly due to slagging/ash/birds
  • Whether the motor is defect
  • In some pellet stoves, there is a fuse on the cord, from the smoke extractor to the printed circuit board.
You should try the following:
  • You should carefully take the smoke extractor out and rinse it.
  • You should check whether all the connectors are placed correctly and are not loose
  • You should change the fuse
  • You should change the smoke exhaust
Some spare parts you are missing, may include the following:
  • Smoke exhaust
  • Fuse
  • Cleaning brush
  • Heat resistant silicone
You should investigate the following:
  • Whether the minimum operating temperature is achieved
  • Whether the fan can turn around (check manually with your fingers when the fan is turned off)
  • Whether the fan is stuck due to lack of cleaning
  • Whether the fan is defect
You should try the following:
  • You should try waiting until a higher operating temperature is achieved
  • You should try cleaning the fan
  • You should try lubricating the fan with WD40 oil
  • You should try replacing the fan
Some spare parts you are missing, may include the following:
  • Cleaning brush
  • WD40 oil
  • A convection fan
You should investigate the following:
  • Whether the manual fuse has connected
  • Whether the main fuse has tripped
  • Whether there is a fault in the control program
  • Whether there is a fault on the display
You should try the following:
  • You should try reconnecting the manual fuse
  • You should try changing the fuse
  • You should check is the flat cable is defective
  • You should check is there is a loose plug connecter
  • You should check is there is a fault in the control program
  • You should check is there is a fault in the display
Some spare parts you are missing, may include the following:
  • Fuse
  • Display
  • Flat cable
  • Call a technician
You should investigate the following:
  • The pellet tank is empty
  • The pellets are not falling down into the burn pot
  • Overheating has caused the fuse to trip
  • The pellet stove has automatically shut down.
  • Bad quality pellets
  • The number of pellets is too small
You should try the following:
  • You should try adding more pellets
  • You should try changing or reconnecting the fuse
  • You should turn of the automatic function
  • You should change the pellets
  • You should try adjusting the amount of pellets if possible
  • You should try and check if the bottom auger is evenly turning around
Some spare parts you are missing, may include the following:
  • Gear motor
  • Wooden pellets
  • Fuse
You should investigate the following:
  • The pellets stove has not reached the minimum smoke temperature
  • Failed ignition
  • Bad quality pellets
  • Poor combustion due to failure to clean pellet stove
  • The number of pellets is too small
You should try the following:
  • You should try emptying the burn pot and thereafter try new ignition
  • You should check that there is no slagging in the burn pot
  • You should check if the pellet stove is clean to ensure there is enough draft
  • You should check whether enough wooden pellets come through, whether there is too much ash debris/ash, or whether the gear motor is jamming
  • You should change the wooden pellets
Some spare parts you are missing, may include the following:
  • Gear motor
  • Change defect flue gas temperature sensor
  • Cleaning brush
You should investigate the following:
  • Check whether the vent is blocked
  • Whether the wooden pellets are of bad quality, and therefore produce slag
  • Whether the pellet stove’s door is tightly sealed
  • Whether there are too many wooden pellets
  • Whether there is too little oxygen in the house/environment
  • Whether there is a fault in the control program
You should try the following:
  • You should try emptying the burn pot and thereafter try new ignition
  • You should try and change the pellets
  • You should adjust the amount of pellets
  • You should change defect flue gas temperature sensor
Some spare parts you are missing, may include the following:
  • Cleaning brush
  • Glass cord
  • Glue
  • Call a technician
  • Reboot control program
  • A new printed circuit board
You should investigate the following:
  • Whether the flue gas temperature sensor is defect
  • Whether the pellet stove is overheating
  • Whether there is a fault with the control program
  • Whether the convection fan is quickly turning
You should try the following:
  • You should wait for the pellet stove to cool down
  • You should rinse/clean the flue gas temperature sensor, by the smoke extraction fan
  • You should replace the flue gas temperature sensor, by the smoke extraction fan
  • You should rinse/clean the convection fan, to ensure that is can turn around quickly
  • You should replace the convection fan
  • You should get technical help
Some spare parts you are missing, may include the following:
  • Flue gas temperature sensor
  • Convection fan
  • Call a technician
You should investigate the following:
  • Whether the smoke/flue pipes are sealed from the stove outlet to the chimney
You should try the following:
  • Replace the gasket in the smoke/flue pipes
  • Seal the pipes joints with heat resistant sealant/heat resistant silicone
Some spare parts you are missing, may include the following:
  • Smoke/flue pipes
  • Smoke/ flue pipes gasket
  • Heat resistant sealant
  • Heat resistant silicone